Refund and Returns Policy

Overview

At ArcForge, we strive to deliver the highest quality custom and prebuilt PCs. We understand that sometimes returns and exchanges are necessary, and we aim to make this process as straightforward as possible. Please read our policy below for details regarding refunds, exchanges, and returns.

Refunds

Fully Custom PCs: Due to the personalized nature of our custom-built PCs, we do not offer refunds on fully customized builds created through our “Build” tool.
Prebuilt Systems: Prebuilt systems are eligible for refunds within 30 days of purchase, provided they are returned in their original condition with all packaging and accessories included.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@arcforge.systems.

Sale items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective part, please contact us at support@arcforge.systems and send the item to the address provided in your return authorization.

Shipping returns

To return your product, you should mail it to the address provided after contacting our support team.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.